The construction and development industry is mainly based on manual labour related to building. It is what generates revenue and earns companies money. In today’s market, the back office with its double responsibility of customer service management and ensuring that the company runs smoothly day-to-day can be a considerable cost.

In many companies, back office processes lag behind innovations in the construction processes. This means that the industry still has a lot of room for optimisation to streamline many of its trouble spots, reduce the error rate, and eliminate payment bottlenecks, aiming for reduced process costs.

Manufacturing companies need effective tools to monitor employee working time and performance. This statement appears in many conversations, pointing to a tricky challenge, both managerial and financial. The reasons why companies choose to use these tools include:

• a lack of precise record-keeping on employee working time, available to managers/supervisors/team leaders;
• optimisation of production processes;
• cost optimisation;
• business process adjustment, which I wrote about here;
• real-time visibility of staff working hours;
• the need to plan working time

How do we manage business processes so that the company does not create chaos, but a customer-, service- and goal-oriented organization that syncs well together? In this guide you will learn:

• What exactly is a business process and what does it have to do with IT?
• Does business process mapping make sense?
• Are there tools to support digital business processes?

Many companies, especially those who are new to business process automation, wonder whether to focus on Robotic Process Automation (RPA) or perhaps implementing a workflow platform (BPMS). As a result, when they decide on one of these technologies and use it, they want it to handle as many processes as possible. The thinking behind it is: since we are investing in Robotic Process Automation, we should automate all the processes in our company. Is this approach right? More in this article, but first just a quick look at RPA and BPM.