According to Statista.com, e-commerce sales worldwide are predicted to reach $6.5 trillion by 2023. With growing demand also competition grows, and enterprises are looking for ways to reduce costs and boost sales. One of the best strategies is investing in customer service, which through improved customer experience translates into higher sales, higher client retention, level of loyalty and trust, better recognition and brand awareness, and fewer returns or complaints. In this article, we show use cases of Robotic Process Automation (RPA) for the improvement of e-commerce customer service.

According to the Grand View Research report “global e-commerce market size was valued at USD 9.09 trillion in 2019 and is expected to grow at a compound annual growth rate (CAGR) of 14.7% from 2020 to 2027”. With even faster growth in 2020 than was anticipated, due to increased online sales, resulting from closures and limitations, companies have to deal with additional work, often manual in nature. Robotic Process Automation software can be a solution for many companies that are working with legacy systems and struggle to scale up their operations without looking for new employees.

Robotic process automation software is gaining popularity, and with the increasing number of tools available, it is harder to choose the best solution for your company. In this article, we will compare two of the most popular tools - UiPath vs Automation Anywhere. Knowing what are the main differences between them and how they can be used to streamline your business processes should be helpful in deciding which one will be the best choice for your company.

Robotic Process Automation (RPA) is being searched and implemented by many companies in various industries, to perform time-consuming tasks and streamline business processes. With growing competition and declining profit margins, companies look for automation as a solution. Quick ROI and easy (at first glance) implementation are factors that speed up the process of automation. In this article we will show you how your company can benefit from RPA consulting services, to assure that automation is being implemented and used in the most effective way.

The construction and development industry is mainly based on manual labor related to building, with the biggest challenges associated usually with workforce shortages, health and safety concerns, and productivity issues. Changing regulations and the growing complexity of company management result in cost increase from back-office tasks. Companies have not only to assure smooth day-to-day operations but also deal with customer service management. How RPA software can help with that?

Pharmaceutical companies conducting clinical trials are dealing with multiple challenges resulting from industry specifics - highly regulated and compliance-driven. Trials are time-consuming and generate enormous amounts of data, which have to be collected, analyzed, and stored in a way assuring easy access. This article will help you to understand the potential of RPA and its benefits for streamlining clinical trials, with examples of processes that can be automated and potential benefits.