RPA. These three simple letters are set to have a massive impact on the future of business. If you haven’t already heard of Robotic Process Automation (or RPA) you soon will (and not just in this article). Indeed, RPA is set to revolutionize not just the manufacturing and banking sectors, but also the retail and e-commerce industry. And it is already happening. As more and more CEOs and CIOs catch on to the unlimited potential of this new tech, they are using it to streamline their business operations, improve customer experience and reduce costs. At the same time too, they are freeing up their living, breathing workforce to focus on higher-value work.
To understand the advantages and results you can achieve by implementing robotic process automation in e-commerce applications, we’ll first take a look at exactly why RPA matters now more than ever.